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FAQ

Select a topic below for answers to our most frequesntly asked questions.

Coupon Codes

   Is there a coupon code I can use right now?

   How do I enter a coupon code?

Ordering

   How to remove duplicate items from cart

   I don't have a credit card, can I still purchase your products?

   Where Kinetic Bands can be purchased (not sold in stores)

   Do you offer volume discounts?

   Do you accept purchase orders from schools?

Products

   Kinetic Bands are rubbing or sliding

   New Product Design (April 2011) with short green and red bands

Shipping / Taxes / Delivery

   APO Addresses

   Calculate Shipping Fees

   Delivery issues

   Duty taxes, import fees, sales tax

   Free Shipping

   Why your phone number is needed

   What does "Awaiting Fulfillment" mean?

Coupon Codes

Is there a coupon code I can use right now?

Use this coupon code now to save 10% off each item in your order: SAVE10

How do I enter a coupon code? 

A coupon code can be entered in the cart or on the checkout page.  From "View Cart", click on the "Proceed to Checkout" button. Once you have entered your billing and shipping information, you will arrive at a page that shows all of your order details. Below your order details you will see a box that reads: "Redeem a Gift Certificate or Coupon". You must enter the coupon code (we do not currently offer gift certificates) where indicated and click "Apply". You will see that your order total has changed, reflecting the discount. You can then choose how you wish to pay, enter any instructions or comments if desired, and then click on "Proceed to Payment" to complete your purchase. If you experience any problems, please contact usNote: Only one coupon code can be used per transaction.

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Ordering

How can I remove duplicate products from my cart or make adjustments?

At anytime during the checkout process, prior to completing your order, you can adjust your cart by clicking on "View Cart" at the very top of the page. Once you have the cart open, you can adjust the quantity by clicking on the quantity drop down box in each item row or if the item in your cart has options, you can change them by clicking on "Change" under the item description.  To remove the item from your cart completely, click on the "X" at the end of the item row.  ***NOTE: After you are done making changes, make sure your changes have been applied and updated properly in your cart.  This message should appear above the cart "The contents of your cart have been updated!" If you are unsure, you can click the "Update Cart" button on the left side (under the cart contents).  Once the cart contains only the items you wish you purchase, you can click on "Proceed to Checkout" and follow the prompts to complete the purchase. If you continue to experience problems, please contact us.

I don't have a credit card, can I still purchase your products?

Domestic Orders: If you do not have a credit card there are several options. If you have a checking account, PayPal can process an e-check (choose the option to checkout as a guest through PayPal). Keep in mind it takes approx. 5-6 days to process and we will ship once we have confirmation from PayPal that the process in complete. You can also mail a money order, payable to Myosource Kinetic Bands, to: 13505 S Mur-len Rd Ste 105-172, Olathe, Kansas 66062. Please allow an extra day or two to process the money order and be sure to provide contact information for you in case we have any questions. We also need legible instuctions as to what you wish to order and the exact shipping address where you receive mail. You can go through the checkout process to determine the correct amount due including shipping and tax if applicable.

International Orders: We can provide wiring instructions if needed. Please send a message through contact us page.

Where can I purchase Kinetic Bands and other Myosource Kinetic Bands Products?  Are they sold in stores?

Kinetic Bands products are shipped all over the world, but are only available for purchase on this website.  We occasionally offer some of our products in limited supply through eBay and Amazon. Click this link for a list of countries we currently ship to

Do you offer volume discounts?

Yes, we do offer volume discounts on certain products. For more information follow the "Discounts Available!" link below the "Add To Cart" button on the product page or click this link to see all volume discounts available.

Do you accept purchase orders from schools?

Yes, we do accept purchase orders from schools within the United States only. Click this link to find out more about submitting a purchase order for your school.

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 Products

The Kinetic Bands rub my thighs.  Is this normal?

No, there should be little to no rubbing.  If the bands are rubbing it usually means the straps are placed too high on the leg.  The straps should be placed approximately one to two inches above the knees.  Click on the following link for a demonstration of how to put Kinetic Bands on correctly so they won't rub.

There was an issue with the bands sliding up or down on the legs when we first gave them a trial run. I don't know if this is something that can be avoided..kind of annoying.

It is not normal for the Kinetic Bands to slide on the legs.  If the bands are sliding, then one of two things is happening: 1) One or both of the leg straps are not placed correctly on the legs or 2) The straps have been placed over a slippery type of fabric.  Suggestions: Try placing the straps directly on the legs or over a non-slip fabric.  We also suggest reviewing this demonstration of how to put Kinetic Bands on correctly so they won't slide on your legs.

Why do the sets of green and red resistance bands have one long band and one short band?

This new design was introduced in early April 2011 to provide additional hamstring activation to equalize the level of resistance for the hamstrings and quadriceps.  The sets of blue power bands and youth red and yellow bands are still the same length.

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Shipping

If I order right now, when will my order ship?

We ship same or next business day (Monday through Friday). Orders placed before 2:00 pm CST (Central Standard Time) Monday through Friday will ship that day. Orders placed after 2:00 pm CST may ship but are not guaranteed to ship. Orders placed after 2:00 pm CST on Friday will ship the following Monday.

Do you ship to an APO address?

Yes, we ship to APO addresses.

What is considered a "Domestic" shipping address?

Please refer to DMM 608 (Domestic Mail Manual) at USPS.com for a complete listing.

Is FREE Shipping available?

Yes, free shipping is an option for all orders over $85.00 that are shipped to a United States address. These orders are shipped via USPS Priority Mail (to arrive in 2-3 business days) unless you choose Priority Mail Express for an additional charge. At times, some individual products may have free shipping and will be calculated as such at check out. Any "free shipping" order that weighs 13 ounces or less may be sent via USPS First Class Mail (to arrive in approximately 2-4 business days) unless you select USPS Priority Mail or USPS Priority Mail Express for an additional charge. Free shipping is not available on international orders at this time.

How can I calculate how much shipping will cost me before I decide to purchase?

The best way to determine how much shipping will cost you (and sales tax if you live in Kansas), is to add the items you wish to purchase to the cart and use the built in calculator in the cart.  Look for this link: "Estimate Shipping & Tax" just below the subtotal. This will provide the exact shipping charges (and sales tax if applicable) for your order in US Dollars (USD). If you make changes or adjustments to your cart you can (and should) recalculate. International Orders: Please keep in mind that duty taxes and import fees are not calculated by us as every country is different on what they charge their residents to import items from other countries. See our paragraph below regarding duty taxes and import fees for more information.

What do I do when USPS.com shows my package was delivered, but I have not received it?

Your package will be delivered by your local postal carrier and if the package is too large to fit in your mailbox or the mailbox is too full, they will sometimes deliver it to the apoartment complex office (if applicable) or take it back to the post office to await pick up by you. They generally leave a note in the box, but that doesn't always happen. Most of the time missing packages can be found in one of these locations, so please contact them first. Contact us if you have checked these places and are stll unable to locate the package. ***Please Note: If a package is not picked up from the local post office within their specified time period or if the shipping address you provided was incomplete or incorrect, the package is usually returned to us and additional shipping charges may apply to re-ship the package.

Occasionally, mail delivery is affected by adverse weather conditions and other natural disasters or events.  Check USPS Service Alerts here to see areas that might be affected both domestically and internationally.

I live outside the United States.  Will I have to pay duty taxes or other import fees and if so, how much?

Most if not all countries charge import fees and/or duty taxes for products you purchase in other countries. These requirements vary by country and by the value of the product(s) you import. You, as the purchaser/importer, are required to pay these fees/taxes and it is our responsibility to correctly state the value of the shipment in United States Currency when we ship it. In some countries, gifts are treated differently, but you must notify us prior to shipping so "gift" can be displayed on the customs declaration. You will have an opportunity to send us a message at the time you place the order. We are providing a few links to helpful information for some of the countries we ship to frequently. We recommend you search for and review the customs information for your country prior to placing your order so you know what to expect to pay in fees/taxes once your package arrives. We also provide access to a free duty tax calculator that can help you estimate what you might owe. Use Harmonization Code: 9506.91.00.

Australia

Canada

United Kingdom   

Will I have to pay sales tax?

At this time, sales tax is only charged on orders shipped to an address in the state of Kansas, USA.

Why must I provide a phone number? What if I don't have a phone number?

The phone number is a requirement so that we can contact you easier if your order is returned to us for any reason. It is especially important on international orders because of the risk of your order being thrown away if customs officials need to reach you and no valid phone number is provided. If you do not have a phone number, then we suggest providing the phone number for a friend, relative, co-worker, or anyone that can forward the information to you. If you have any questions regarding this issue, please contact us.

What does "Awaiting Fulfillment" mean under order status?

"Awaiting Fulfillment" means your order has been processed and is waiting to ship.  Orders generally ship the same or next business day. Once your order ships, the status will change to "Shipped" and you will receive an email by the end of that day with the shipping details.

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